Published on Wednesday, 30 November -0001 00:00
Tornado and storm victims can begin to address the financial issues that accompany disaster soon after securing safe shelter. Documentation is a key to recovery. "You may think you will remember important conversations and details, but chances are you won't be able to remember all of them" says Phyllis Onstad, a family resource management educator with University of Minnesota Extension.
A notebook and calendar are helpful tools. "Record the date of each entry and the crucial details of the conversation, appointments or meeting," says Onstad. Include actions to be taken or next steps and who will do them. Record the complete name and contact information of the person and agency you are dealing with.
Here's an example:
3:30 p.m.: Contacted Peoples Natural Gas Co. (phone number), requested gas shut off as soon as possible. Spoke with Tony Hernandez in Customer Service-Ext 3. They expect to do within 24-48 hours. Call back Customer Service to confirm before going into home. Billing authorized to stop on June 18.
If you have homeowner's or renter's insurance you will need to provide proof of property ownership, estimated value and damage incurred. If you do not have insurance, you may be able to use the property loss as a deduction on your income taxes.
When it is safe to enter the property, document proof of all property loss with photos and written details: manufacturer, model, serial number, age, value new, approximate current value and damage incurred. Remember to also document damage outside of the home. This may be the time to recruit family, friends and co-workers to assist you.
Keep receipts and record all expenses related to recovery or rebuild efforts. They may be covered by insurance, assistance programs or deductible on taxes. Remember receipts for lodging receipts, clean-up supplies, glasses replacements, doctor bills related to disaster injury, etc.
If you cannot stay in your home community, decide who will be your local communications contact. Onstad emphasizes that staying in communication and obtaining timely and accurate information about disaster recovery and assistance programs is another key to your financial recovery.
In the immediate disaster response phase the source of accurate community recovery information: community meetings, supplies available, programs available and disaster recovery updates may be the Emergency Operations Command Center (EOC), County Emergency Management or local officials.
Find other resources on Extension's tornado website at www.extension.umn.edu/Tornado. Extension's AnswerLine (800) 854-1678 can provide answers to household and family-oriented questions, and is staffed Monday through Friday from 9 a.m. to noon and 1 to 4 p.m.
Source: Phyllis Onstad, family resource management educator with U of M Extension, Rochester Regional Office,